Our client is recruiting for a Regional Director of Operations This position is responsible for providing tactical direction and vision to the family of veterinary hospitals. The Regional Director of Operations will be responsible for ten (10) to fifteen (15) locations.
ESSENTIAL DUTIES & RESPONSIBILITIES
Quality of Care
Ensure each hospital provides a high level of customer service to our clients and pets
Ensure all medical and non-medical standards are upheld; works with the Medical and Operational Advisory Boards to improve upon those falling short.
Ensure compliance with all policies and procedures with all local, state and federal laws.
Ensure the safety of pets, clients and team members and the maintenance of clean, safe and organized hospitals
Ensures successful assimilation of new partner hospitals
Develop and maintain strong business relationships with Practice Managers, Lead Doctors and Associate Doctors
Work with Practice Managers and Lead Doctors to improve operational outcomes; including revenue growth and control of inventory, purchasing, labor and other expenses
Accountable for P&L management; provides monthly reporting to Core Leadership team on outcomes, responsible for development of remediation strategies
Initiate and actively supervise facility improvement projects to provide a professional physical plant that exceeds customer and regulatory expectations
Review hospital performance/results of key financial metrics such as revenue, growth, labor, purchasing, and capital expenditures
Achieve profitable growth objectives within assigned region
Partner with Practice Managers and Lead Doctors to develop solutions for revenue and cost control challenges and opportunities
Development of fiscal, strategic and clinical processes in partnership with the hospitals.
Develop, communicate and implement proactive marketing strategies at each hospital for revenue growth in partnership with the Marketing team
Assist the Business Development team in Identifying opportunities and strategies to acquire additional hospitals
People & Culture
· Work with Practice Managers and Lead Doctors to develop their leadership skills including fostering a culture of engagement and accountability
· Develop successful Practice Managers to continually surpass benchmarks
Ensures each hospital provides a supportive, positive work environment for the team
Work with hospital leadership to forecast staffing needs and initiate recruitment.
Partners with Talent Acquisition to recruit and select Doctors and Practice Managers to meet the needs of the business
Work with Human Resources to select, recruit, develop and mentor teams to realize their full professional potential and deliver outstanding high quality medical care, client service and business results
Serves as escalation point for employee relation issues; partners with the Practice Manager to find amicable resolutions
Partner with the Practice Managers to maintain appropriate scheduling and Doctor coverage. Approves time off for continuing education, PTO, etc. to support the needs of the team members and the hospital
Performs other duties as assigned
Responsible to recruit, manage and develop the skills of the assigned Practice Managers within assigned region.
PREFERRED EDUCATION & EXPERIENCE
Bachelor’s Degree in Business Management or a related field is required or an equivalent combination of years education, training and years of experience that provides the required knowledge, skills and abilities.
A minimum of Eight (8) years of Veterinary Practice/Management experience or similar field (i.e.; vet tech, human healthcare, pharmaceutical, etc.) preferably with three (3) years or more in multi-location management in a service industry role.