We are part of an exclusive search team helping our International Client to expand within the U.S. They are looking for a Customer Success Manager who can grow their career as part of the US Sales team based in Chicago. You will be responsible for expanding existing business relationships to enhance product understanding and education, service utilization and customer satisfaction of the client's cloud telephony technologies.
Develop strong and sustainable relationships with assigned customers, increasing adoption, ensuring retention, and satisfaction with corporate and our products. Establish a trusted/strategic advisor relationship with each assigned customer and promote continued value of our products. Develop an expert knowledge of complete product line.
Leverage communication strategies such as webinars, product training programs and the company customer care program to educate customers to drive adoption of new features. Develop, prepare, and nurture customers for advocacy (customer case studies). Develop an understanding of the business challenges faced by customers as they grow and scale. Appropriately map the features and associated business benefits to address their needs to aid our customers in achieving their goals. Work to identify and/or develop upsell opportunities.
3-5 years of relevant experience in a client facing role (i.e. customer success, account management, sales). Demonstrable ability to communicate ideas and develop customer initiatives and programs. Comfortable working with clients of all sizes, from SMB to Enterprise level.
Knowledge of the following areas would be very beneficial: Telecommunications, VoIP, LAN Networking. Familiarity with Salesforce. Able to travel domestically and internationally on occasion.